Boards - motherless - I still can't manage my uploads since weeks. Most of the buttons on the manage uploads page don't wo | MOTHERLESS.COM ™

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dock1923

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@motherless

07 Sep 2023 7:02AM

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I still can't manage my uploads since weeks. Most of the buttons on the manage uploads page don't work anymore. The motherless support was very kind and quick, but they couldn't halp me at all..

I work with Macintosh, tried mostely every brawser avaiable, not only on OS X even on ios, but the buttons on the page don't rsponse as buttons. So I can't create nice galleries.

Does anyone have the same problem? You can see on the image (3,4 and 5) that the cursor doesn't change into the finger icon when it is moved over a button.

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1

Rude61

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17 Sep 2023 10:02AM

I am having the same problem. Tried different browsers, different devices, still doesn't work. Thought I was the only one. Using Windows 10, Windows 8,and Android's latest version. Would be nice to have a fix. I'm thinking there must be a corrupted upload in the stream someplace, but have no idea how to track it down.

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dock1923

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17 Sep 2023 4:52PM

Thanks. Very interesting. I thought after some time, that it is a Apple problem and now I'm reading it is not.

It is impossible to identify such a corrupted upload and even then, when I would find it:
I couldn't delete this upload, because I can't manage my uploads anymore.

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Rude61

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17 Sep 2023 5:28PM

Individual up loads can be deleted when viewing...but as you say, how to identify. I sent another ticket to support along with a screen grab, so we'll see if anything comes of it.

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dock1923

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17 Sep 2023 9:45PM

Thanks.. I sent a ticket too referring to my older ticket and your answer to my post

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Rude61

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18 Sep 2023 7:54AM

I got a reply from suppoet. They can't replicate what is happening. Not sure what to do now.

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Anonymous

18 Sep 2023 8:56AM

Got the same reply. I just wait until they change back by accident what they changed before so it might work again some time later. :-(

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Rude61

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18 Sep 2023 9:09AM

Guess that's all we can do for now

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Anonymous

17 Sep 2023 5:11PM

What site version are you guys using (old/new)?

Works fine for me on the new version with windows 8.1 on an old ass laptop with chrome browser, but I haven't tried it on the old one as that version of the site is kinda sucky in comparison to the up to date one.

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dock1923

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17 Sep 2023 9:47PM

Hi, thanks. How do I find out which version I'm using? I guess I'm using the new one...

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Anonymous

18 Sep 2023 2:15AM

Scroll to the bottom of the page and look to the left, it will say "Switch to Old Version " if you're on the new one.

If you are on the new one then it probably doesn't have anything to do with this issue, it was just a thought.

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dock1923

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18 Sep 2023 5:17AM

Thanks

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2

Kinkdad29

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13 Oct 2023 8:13PM

I have the exact same problem. Tried on various Browser's and OS`s still the same problem.

I love you Mom

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1

Anonymous

14 Oct 2023 8:03AM

Thanks. It is not an Apple problem. Rude61 has the same problem on a windown computer. It just started one day, let's hope the make a change which reverses back to the good old time, where we could manage our uploalds. Strange that there are not more people having this issue. I wonder what could be the reason.

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Kinkdad29

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14 Oct 2023 5:21PM

I've seen a few posts about people having issues, but on various threads, so doesn`t show the whole size of the problem, but seems to be wide spread.

I love you Mom

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dock1923

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14 Oct 2023 6:11PM

Really? I must say the support team acts very quickly and adresses the problem. They checked it and couldn't reproduce it. They told me that I'm the only one with this issue.

Hi dock1923,
Motherless support has responded to your ticket #TIX1202709,

-----
Hi,

Our tech team has again investigated this extensively and can not replicate the problem you are having. We read the board post but it does not yield any more information we can use to help resolve your issue (although, it would definitely not be a 'corrupted upload' causing it).

Out of hundreds of thousands of active members only you two have reported any difficulties in using the media manager, and as mentioned our tech team has checked into this thoroughly (across several devices/operating systems and browsers), which leads us to believe the issue is not on our end.

We will of course keep an eye out for more reports, or any information which may finally solve this for you.

Cheers,

Motherless account support

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Kinkdad29

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15 Oct 2023 4:46PM

Hi dock, are you able to look at my galleries? Just had one disappear over night . If you can look at them let me know and i set 2 test ones up

I love you Mom

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dock1923

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15 Oct 2023 8:10PM

I can see 11 galleries, and one test1

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Kinkdad29

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15 Oct 2023 8:50PM

yep, let`s see if they are still all there in a few days. i`ll let you know when one disappears again. And thank you !! Great customer service and that on a Sunday ! You guys rock.

I love you Mom

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Rude61

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24 Oct 2023 6:13PM

Sounds like it isn't an isolated problem. I would like to upload some new material, but there is no sense in doing it until I can manage them.

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dock1923

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24 Oct 2023 6:50PM

Yes, it doesn't make much sense to upload anything...

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Sir_Dude

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04 Mar 2024 12:43AM

I am on windows. I can't manage the galleries from media manager (cog, manage your uploads), since the actions menu stays inactive when I select a gallery. however I can delete them by hitting the avatar-menu, then galleries, or by going to the gallery itself and deleting from there.

Adding to galleries from the mass uplosds screen brfore clicking save does nothing, i have to wait until they are approved, manage uploads, select them, click actions menu then add to gallery. Finally i have to delete the auto created Gallery 😅 depending on number of uploads

--------------
Sir Dude
The less you know

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dock1923

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04 Mar 2024 9:01AM

I can't go the the actions menue, I can't even choose a gallery in the manage upload section, because the buttons don't work anymore for me.

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Sir_Dude

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04 Mar 2024 9:14AM

since you said it doesn't work on ios either for you and it is working on my ipad pro. My guess is the number of uploads you have overloads their system. Most likely if they use cloud technology, they bring up little containers with limited memory and run tasks with a timeout, so either it ran out of memory or it couldn't process your request within the timeout. To confirm it's your data not your device or setup you can setup a new account temporarily. If it works on the new account you can tell support it's not your device or browser and ask them to explain why it happens only on your account all other things equal. Good luck

--------------
Sir Dude
The less you know

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dock1923

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04 Mar 2024 10:15AM

I did try it on the ipad some time ago and it didn't work either. But the idea with a new account seems pretty good. I will try it in the next days...

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dock1923

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08 Mar 2024 5:31AM

You are right. It must be a intern data base problem or something like this. I created a second accout, I imported about 20 pics in two sessions, got two gallerys. The new account works like it should be working, the manage upload functionality is as it was in my old account.
Thanks a lot.
Now I know at least that I'm no crazy guy with a bad working computer system.
Iwill open a new ticket.

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1

Anonymous

08 Mar 2024 6:12AM

It's nothing to do with the number of uploads you have. You have less than 4k, I have over 100k and can use the media manager with no problem at all (on both android mobile and desktop).

While I agree it is odd that it would work on one account and not the other it is not to do with the amount of uploads on your account.

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dock1923

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08 Mar 2024 8:13AM

Thanks. This is a jigsaw piece more to the solution

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Anonymous

12 Mar 2024 6:18PM

I wrote to the support and mentioned your suggestion. So they opened the case again and found a way to fix it. Thanks a lot for your help.
Maybe they could fix your problem too, if not, try to refer to my case.

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1

Anonymous

08 Mar 2024 7:30AM

Install a plugin called "EditThisCookie" and use it to delete all motherless related cookies, then restart browser. You'll need to sign in again but you will have a clean slate as far as cookies are concerned and it may just be that you had a duff one in there associated with that particular account/username.

I had a similar issue with buttons not responding on another site and this fixed it for me. Hopefully it will do the same for you, It's worth a try anyways.

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Anonymous

12 Mar 2024 6:15PM

I didn't change anything. I tried the EditThisCookie and deleted all cookies. No change.
But the Motherless Team changed something and it is working again as ist should.

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